Air India takes off.Clear the first stage of the transformation plan “Vihaan.AI”

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In the first phase of the plan, Air India will revamp its international and domestic dining menus and introduce premium economy category seats on certain long haul flights.

Updated April 6, 2023 | 2:16 PM

Air India takes off.Clear the first stage of the transformation plan “Vihaan.AI”

Photo: Ani

Air India has announced that it has completed the first phase of its five-year transformation plan ‘Vihaan.AI’. The plan was intended to address legacy issues in order to put the airline on the runway for growth. The airline was government-owned for 69 years until January 2022 when Air India and Air India Express were reacquired by the Tata Group.

After the acquisition, Tata Group unveiled its transformation plan ‘Vihaan.AI’ on September 15, 2022. The plan sets a time-bound transformational milestone to establish Air India as a world-class airline. As part of the plan, Air India will seek to grow its market share in the domestic market to at least 30% over the next five years, while significantly expanding international routes from its current market share.

To achieve its goal of consolidating its airline portfolio and increasing its market share, the Tata Group merged Air India and Vistara. The airline also placed a historic order for 470 of his planes and retrofitted existing aircraft.

“During the first six months of our transformational journey, Air Indian has made great strides in engaging and uniting for a common cause and addressing many issues that have accumulated over the years. record aircraft orders, a commitment of $400 million to fully refurbish existing aircraft, a $200 million investment in new IT and the hiring of thousands of staff have put Air India back on track. It’s just one of the significant investments being made to bring it back.Completing the first phase of our transformation plan, CEO Campbell Wilson said:

In the first phase of the plan, the airline also revamped its international and domestic dining menus and introduced premium economy category seats on certain long-haul flights.

Plan Vihaan.AI has been developed following extensive feedback from Air India employees regarding their aspirations and wishes for the airline’s growth. Vihaan.AI focuses on his five key pillars of excellent customer experience, robust operations, best-in-industry talent, industry leadership, commercial efficiency and profitability. While the airline’s immediate focus is on fixing the basics and getting ready for growth (the taxiing phase), the longer-term focus is building excellence and scaling to become a global industry leader. to establish (takeoff & climb phases), the company said in a previous statement.



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